Privacy policy

Terra Flora respects your privacy and only uses your information to run the studio, deliver your orders, and keep you in the loop if you choose.

What we collect

• Contact details such as your name, email, phone number, and delivery address.
• Order details such as chosen products, messages on cards, and delivery notes.
• Basic website usage info such as pages visited and time on site, via cookies or analytics tools.

How we use your information

• To process and deliver your orders and contact you if we have questions.
• To send order confirmations, delivery updates, and important service messages.
• To send studio news or offers if you have opted in to marketing emails (you can opt out anytime).

Sharing your information

We do not sell your personal information. We may share necessary details with trusted service providers (such as payment processors or delivery partners) so they can help us deliver your order and run the website.

Storage & security

Your information is stored in secure systems and is only accessed by people who need it to do their job. Data is kept for as long as needed for legal, tax, or business purposes and then securely removed.

Your choices

• You can unsubscribe from marketing emails at any time using the link in the email.
• You can contact us to update your details or ask what information we hold about you.

Questions

For any privacy questions, email hello@terraflora.studio.